发行时间：2017.10.27
总页数：12
编辑：
综保科技
摘要：
research report
c o r p o r at i o n
john f. raffensperger, josh girardini, jason mastbaum
new metrics and visualizations to help the army reduce customer wait time
he army maintenance process uses customer wait time (cwt, in days) as a metric of the responsiveness of its order fulfillment process—i.e., the number of days for a mechanic or supply clerk to order a repair part and receive it. cwt requires close management because the order fulfillment process is subject to delays and disruption. f...
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